Relapse Program

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  1. What if there is a recurrence after using our product for 12 weeks?

For recovered cats who have completed 84 days of treatment with only our drug products, we provide an additional 84 days of medication free of charge within 12 months of the end of treatment.

 

If your cat relapses within 12 months of treatment, please contact us for free medication.

lPlease provide the biochemical and blood test report after the 84-day treatment, and send it to us for archiving; if it is not provided to us, we do not provide free relapse guarantee.​

 

  1. For cats who have not completed 84 days of treatment but are only using our treatment.

Many cats recover from infection in a short period of time, but do not adhere to treatment for 84 days leading to relapse; we offer a 50% discount on medication.

lPlease provide the biochemical and blood routine test report when you terminate the treatment, and send it to us for archive; if it is not provided to us, we will not provide a discount.

 

  1. To qualify for the above protection:

Please submit to us a complete biochemical and blood test report after completing the 84-day treatment plan, and create a treatment file with us.

If the 84-day treatment is not completed and the treatment is terminated early, it is also necessary to submit a complete biochemical and blood test report to us, and we will establish a treatment file here.

Surgery such as sterilization and vaccination has not been performed within 90 days of discharge from the initial treatment plan.

Please provide the purchase record with us and the initial communication record.

You need to bear the freight of the medicine during the guarantee period.

 

Important Reminder: We do not provide coverage for cats discharged from our treatment program if you did not provide us with whole blood tests, biochemical tests when you stopped treatment. If its blood test and biochemical test show that it has not recovered, but the treatment is terminated, we also do not provide discounts and free medicines.

 

Please contact one of our treatment specialists via chat or email to discuss treatment options, start new treatments, and adjust doses based on your cat’s condition, treatment for relapses may last from 2 to 12 weeks, depending on the severity of relapse symptoms .

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  1. If you mix our product with other brands of GS-441524

We do not recommend mixing brands. Each brand has its own concentration and regimen for treating infections. When mixing different types of products throughout the course of treatment, we cannot predict the outcome of the treatment. If your cat has used a different brand of treatment product during treatment and relapses, please contact us to discuss how to control the infection as quickly as possible with a modified dosing regimen. Depending on the severity of symptoms, treatment relapses may last from 2 to 12 weeks. We do not offer discounts for such cats.

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